Shipping
Most of our orders are processed within one working day. Orders received on Saturdays, Sundays and Public holidays will be processed on the following business day. We aim to deliver your items as soon as possible but delivery times are subject to change and are estimates only.
We ship orders NZ-wide with Aramex. Allow at least 1-3 working days to cities and urban centres and up to an additional 2-3 working days for rural deliveries.
We do not deliver to PO Box addresses.
Shipping costs will be calculated during the checkout process and are as follows per box:
- Greater Auckland $15
- Rest of North Island $30
- South Island $45.
- International shipping not available.
How Do I Track My Order?
Once your order has been shipped you will receive a delivery confirmation email that includes a tracking number.
What If My Order Has Gone Missing?
Please make sure you supply us with your correct delivery address when placing an order. Greenwall cannot accept responsibility for a missing shipment if the address provided is incorrect. If your order does not arrive within the expected delivery time frames above please contact us (insert email link or email address) and we will lodge an enquiry with the shipping company. These enquiries can take some time so please make sure your address is correct and your parcel has a safe place for delivery.
Cancelling Orders
Unfortunately we are unable to cancel orders once they have been shipped. If you do wish to cancel your order, then please contact us as soon as possible at (insert email link or email address). If you cancel your order before it is shipped, you will receive a full refund.
Returns
All of our products have been thoroughly tested in the marketplace. If, however, you are not happy with any aspect of your purchase, you can return it within 30 days of the purchase date, no questions asked, provided it is unused and undamaged and in the original packaging.
You will be responsible for paying any shipping costs for returning an item. Shipping costs are non-refundable. A further delivery charge will be required for sending out all exchanges.
Refunds will normally be processed within seven (7) days and will be processed to the original payment method used.
Warranties
Everything we sell has a 12 month warranty to cover manufacturing faults or defects. All purchases are covered under the Under the Consumer Guarantees Act 1993.